Superware
We build super apps on Microsoft Dynamics 365 and Power Platform
that solve complex stakeholder relationship requirements
and deliver amazing experiences your users and customers will love.
SERVICES
What We Do
Monitoring & Support
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We provide expert, ongoing support to your Dynamics 365 customer engagement and Power Platform applications. We can also support legacy versions of on-premise Dynamics CRM 2013 onwards prior to cloud migration.
Estimating and Planning
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Avoid months of discovery workshops and wildly inaccurate documentation. With our unique estimating and planning approach, you’ll have a complete visualisation of your scope, timeline, costs and resources in a few days.
Agile App Development
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Our teams use the Scrum framework to build complex enterprise Microsoft business applications together with your team. Our proven approach shrinks timelines, reduces costs, mitigates risks and builds higher quality applications.
Updates & Enhancements
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Looking for enhancements to your existing application or planning for Microsoft’s Wave 1 or Wave 2 updates? We can help with short, valuable engagements to provide the outcomes you’re looking for.
Cloud Migration
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We can help you avoid the lift-and-shift problems of migrating legacy versions of on-premise Dynamics CRM to Dynamics 365 customer engagement in Microsoft Australia’s data centres.
App reviews and roadmaps
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If you have existing Dynamics CRM, Dynamics 365 or Power Apps applications, we can provide a detailed analysis and help you visualise a step-by-step roadmap to help you achieve your outcomes.
Superheroes
Meet the team
We met working together as independent consultants on the Jupiter project at RACQ in 2018. Having delivered such complex Dynamics 365 and Power Platform apps successfully, we established Superware to help other organisations solve their complex customer relationship challenges too.
We’ve solved the difficult design problems of engaging members and their relationships with other businesses (such as employers, brokers and advisors) and people (such as family members, beneficiaries and authorities).
What can we solve for you?
Founders
We’re the seven founders of Superware. Our vision is to build a Brisbane-based Microsoft partner owned by the people who work there.
Here’s the team you could engage to build your next Microsoft business application.
Neil Benson
Deliver Lead | Agile Coach
Neil has been helping customers build business applications since 1999 and working with Microsoft Business Apps since 2006 as a business analyst, solution architect and delivery lead. He has received 12 MVP awards for his thought-leadership and contribution to the Microsoft business applications community.
Certifications: Microsoft MVP, Professional Scrum Master I, Professional Scrum Master II, Professional Scrum Product Owner I, Certified ScrumMaster, ITIL v2, Microsoft Dynamics 365 Customer Engagement Core, CRM 2016 Customer Service, CRM 2016 Online Deployment, CRM 2011 Applications.
Sapan Shah
Delivery Lead | App Builder
Sapan is an experienced ICT consultant working across multiple industries and technologies working as a Support Consultant, Business Analyst, Scrum Master, Senior Functional Consultant and Service Delivery Lead over the last 15 years. He has been acknowledged by his customers and peers for his deep understanding and knowledge of the Dynamics 365 platform and his problem-solving skills.
Skills and Certifications: Scrum certified, PRINCE2 Practitioner, ITIL Foundation, Sage Accpac ERP, Microsoft Dynamics NAV, Microsoft Sure Step, CRM 2011 & CRM 2013 Applications, Dynamics 365 Online Deployment, Microsoft Power Platform + Dynamics 365 Core.
Mir Danish Ali
Lead Business Analyst
Danish has been working as an IT professional for more than 13 years with different roles such as a Developer, Application Support Analyst, Business Analyst, Project Manager and Scrum Master in various industries. Danish has multiple Microsoft Dynamics CRM implementations experience (On-premise and Online).
Skills and Certifications: Microsoft Certified Power Platform Fundamentals, Certified Scrum Master, Certified ITIL® Foundation and Certified PRINCE2 Foundation.
Emmanuel Bellas
Dataverse Developer
Manny is an accomplished and formidable software architect and engineer, a practitioner of agile, developer mentor, DevOps proponent, and software and process automation expert. Working on the Microsoft stack (Azure, .Net, Dataverse, Power Platform) since 2005, Emmanuel has been delivering robust maintainable solutions, and fostering business and team technical skills. He works closely with the business, analysts and developers to deliver world-class software solutions.
GK Patibandla
Dataverse Developer
Over the past 9 years GK has been delivering IT consulting services to various enterprise level projects. GK is specialised in configuring and customising Dynamics 365 business apps for clients from different business domains.
Skills and Certifications: Power Platform, Power Apps, CRM 2011 Applications, CRM 2013 Applications, CRM 2016 Applications, Dynamics 365 Online Deployment, Microsoft Azure, Data Factory, Data Migration, Kingswaysoft SSIS.
Superware Associates
Here are other members of our extended network that we’ve work closely with on our projects.
Mahesh Ghori
Dataverse Developer
Mahesh has fourteen years’ experience developing CRM solutions on Microsoft Dynamics 365 Customer Engagement, Dynamics CRM, and .NET framework.
Mahesh has worked as part of the Superware team at RACQ and TMR.
Skills: Data modelling, systems integration, system configuration and customisation , solution design & system architecture, data migration, system support. Visual Studio, C#.NET, JavaScript, SSIS (using Kingswaysoft integration toolkit), SQL Server 2008/2005, Visual Studio Team Foundation Server (TFS), Tortoise SVN, Azure functions, Power Platform.
Dani Kahil
Solution Architect
As a Microsoft Business Applications specialist, Dani’s helps companies and their people be more productive using Microsoft technology.
Dani specialises in helping people explore and visualise their requirements and translate those into simple solutions.
Skills: Project management (Waterfall and Agile), requirements gathering, functional/technical analysis, solution design and architecture. Solution envisioning, creation and review of proposals, estimates and project plans. Elicitation and collaboration, requirements analysis and design. Dynamics 365, Power Apps, Power Automate, Power BI, Power Platform, Dataverse, Azure.
Anu Arora
Senior Test Analyst
Anu is a senior test analyst with 12 years experience as a software quality professional. Anu’s experience includes test management and planning as well as the execution of manual tests and development of automated tests for business applications including complex Dynamics 365 apps.
Skills: Microsoft Dynamics 365 (CRM and ERP), Azure DevOps, Microsoft Test Manager, HP ALM, JIRA, Rally, Selenium Webdriver, HP UFT / QTP, Java, C#, VB Scripting, Maven, TestNG, Selenium IDE, Postman-API testing, Jenkins, Cucumber, BDD, EasyRepro.
Scrum
Our approach
We keep it simple and focus on your goals
Using the Scrum framework, we focus on your goal and work alongside your team in two-week timeboxes to deliver the features your users and members will find most valuable.
We’ve been working together in Scrum teams for over three years. It’s helped us deliver better features for less, faster and have more fun than traditional approaches with upfront analysis and design with a death march towards a big-bang release.
We explore options, evaluate and estimate them then make design decisions quickly. We build just what you need most and release it as soon as possible. We review and reflect on our progress, adjust, and deliver frequent increments.
You’re in control of the scope, timeline, release date and budget. We bring focus, commitment and our best selves to deliver the business outcomes you need.
We can provide your team with Scrum training and the proven practices that make Dynamics 365 and Power Platform projects successful. You’ll need to provide an accountable, authoratative leader to act as the product owner.
Customers
Who we work with
Our goal is to solve the complex challenges of membership organisations like superannuation funds, community banks, credit unions, and roadside assistance clubs. We’ve also delivered projects for other private and public sector organisations with complex stakeholder relationships.
We help you nurture relationships with prospective members, then serve and amaze them through the lifetime of their membership with your organisation.
Here’s a few of the organisations our founders have served:
How can we help?
Hours
Mon-Friday: 8am – 5pm
Time Zone: Brisbane UTC+10
Call Us
0484 322 232